Creating Contracts for the Cloud for Interactive Intelligence

Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, reduce costs, and grow their business faster. They are backed by more than 6,000 global customer deployments. As a rapidly expanding multi-national business, Interactive Intelligence needed legal advisors who understood the technical and legal obstacles involved in implementing technology solutions across multiple jurisdictions.

A number of Interactive Intelligence’s customers are from regulated sectors such as insurance and financial services, demanding that their solutions not only had to comply with general legal concepts under applicable law, but also additional regulations imposed on a particular industry.

Our specialist technology experience meant we were able not only to understand our client’s commercial needs but also those of our client’s customers. This enabled us to learn what their ‘non-negotiables’ were. In turn, this allowed Interactive Intelligence to ensure that every pound of its external legal spend added value to their business.

When we advised Interactive Intelligence on technology deals outside of the United Kingdom, White & Black was able to use its extensive overseas network of specialist technology law firms to ensure they received the exact advice required to negotiate the deal successfully, whether through dual-column, multi-language documents or representation at a face-to-face meeting.

If you are trying to implement technology solutions across multiple jurisdictions, please call Phil Thompson on +44 (0)345 201 3147 or email to see if we can help you.